Looking for a career where you can make a difference?
Position Summary:
The Teller position serves as the first point of contact for many of our customers and plays a key role in delivering an exceptional banking experience. This individual is responsible for processing routine financial transactions accurately and efficiently, providing outstanding customer service, and identifying opportunities to refer customers to appropriate banking products and services. A strong understanding of our bank’s offerings, attention to detail, and commitment to service excellence are essential.
Core Responsibilities:
Customer Transactions
- Process deposits, withdrawals, payments, transfers, and other transactions with speed and accuracy
- Issue receipts, handle cash advances, and sell money orders and cashier’s checks
- Maintain compliance with internal procedures and regulatory guidelines
Customer Service & Support
- Greet customers in a professional and courteous manner
- Address questions or concerns and assist with tasks such as account balance inquiries, address changes, and general account support
- Recognize opportunities to refer products and services that best meet the customer’s financial needs
ATM & Night Deposit Duties
- Balance and replenish the ATM
- Process deposits and correspondence received through the Night Drop
Safe Deposit Box Management
- Assist with safe deposit box rentals, renewals, and customer access
Ongoing Learning & Development
- Stay current on bank procedures, compliance, and product offerings
- Attend internal trainings and external seminars as assigned
Additional Responsibilities:
As a valued team member, you may occasionally be asked to assist with other non-core duties, including:
- Answering phones and greeting visitors
- Participating in community events or volunteer opportunities representing the bank
- Performing other duties as assigned by management
Work Environment & Physical Requirements:
- Office-based, climate-controlled environment
- Tasks performed while seated and standing; occasional bending, reaching, and lifting (up to 75 lbs.)
- Requires visual acuity to read documents and use computer systems
- Requires clear verbal communication and attentive listening
- Manual dexterity for using office equipment, handling currency, and filing
Technology & Equipment Used:
- Computers, printers, scanners, phones, calculators, and related office tools
- Banking software, Microsoft Office (Word, Excel), and internal databases
Qualifications:
- High School Diploma or equivalent required
- Prior teller or cash-handling experience preferred
- Basic proficiency with computers and software
- Strong mathematical aptitude and attention to detail
- Dependable with excellent punctuality and attendance
- Ability to maintain confidentiality and exercise sound judgment
Performance Standards:
- Maintain a monthly balancing accuracy of 85% or higher
- Adhere to Teller Over/Short Policy
- Complete all assigned compliance training and testing on schedule
- Conduct all duties in compliance with applicable laws, regulations, and Bank policies and procedures
Community Reinvestment Act (CRA) Participation:
All employees are expected to understand the bank’s CRA responsibilities and support related initiatives. Participation in internal and external CRA-related activities is encouraged and evaluated during audits and exams.
About Our Bank:
We are a community-focused bank with a long-standing commitment to providing personal service and trusted financial solutions. Our tellers play an essential role in maintaining our reputation for reliability, integrity, and service excellence.